FAQ

Frequently Asked Questions

Comprehensive technical documentation and support resources for elevator manufacturing, installation, and maintenance. Find answers to common inquiries regarding specifications, ordering, shipping, and after-sales service.

What's the shipping fee?

Shipping fee depends on your destination sea port. We will offer accordingly to your arrival port. Please contact us for further information.

What is the product warranty?

12 months (Except force majeure, i.e. natural disaster, war, manual damage).

Our payment terms?
  1. 30% T/T in advance, 70% T/T 7 Days Before the Shipment.
What is the average manufacture time?

Dur standard manufacture time s 25-30 days ater receving the depost As for non standard part, we ilnform you accordng to the real manufacture stuation. n al cases e wllt
to accommodate your needs.

Can you supply the relevant documentation?

Yes we wil provide relevant documents in Engish version incuding Certificates of Analysis, instalation guidebook electrical drawing, maintenance book.etc

Do you have a minimum order quantity?

Yes, Our minimum order quantity is one whole set elevator or escalator.

Still Have Questions?

Our technical support team is available 24/7 to assist with any inquiries regarding elevator specifications, installation, or maintenance.